Smart Energy Services

How can the smart energy future be delivered to consumers now?

The smart energy future is here. For electricity consumers, that means a new suite of solutions designed to keep them informed and empowered about their electricity usage.

For electricity providers, it means a way to stand apart from other utilities – and a chance to lead the way toward a more enlightened energy future – fueled by choices and control – where using less and saving more benefits everyone.

At NRG SimplySmart Solutions, we’ve embraced this future along with the tools and technologies that encompass it. We are here to help municipalities and co-ops embrace it as well:

• Smart meter data processing – taking the information now accessible via a smart meter and turning it into a fully realized and highly analytical energy management resource. You can leverage our knowledge without having to develop a solution yourself – eliminating high upfront costs and long delays in implementation.
• Electricity management tools – for end consumers, we’re turning smart meter data into personalized and actionable data that can be presented through several channels including emails, portals, mobile apps, bill inserts and energy monitors.
• A range of smart energy possibilities – other solutions we’re delivering now include support for: demand response programs, Time-of-Use and Prepay pricing programs, smart appliance programs, energy efficiency services and home energy checkups.

Call Center Services

Is it possible for every customer interaction to be a positive one?

A conversation with a customer represents a golden opportunity. When it comes to delivering a powerful brand, there is perhaps no better way to deliver it than through an informed, efficient and effective cadre of call center representatives. They can become true brand stewards. At NRG SimplySmart Solutions, we’ve embraced this future along with the tools and technologies that encompass it. At NRG SimplySmart Solutions, we can help you develop that resource to its full potential:

• Current operations assessments
• Strategic sourcing including on-shore, near-shore and off-shore call centers
• Contact and sales support design to attain “top tier” status
• Call center implementation and ongoing support
  • Inbound and outbound call center management
  • Customer experience and effort management
  • Personality based engagement
  • Positive language positioning
  • Agent training for retention, sales, technical support and energy efficiency

Revenue Management Services

Does today’s economy require a new approach to billing and collections?

Sometimes the most dramatic results for a business can come from the most decidedly unexciting aspects. Our work with clients on revenue management services falls squarely in this category. Here we can help you maximize important and, dare we say, exciting metrics like cash flow by concentrating on rudimentary areas like internal processes and relationships with external vendors. And we do it by using two distinct business models – project development and implementation services as well as ongoing operations services. From here, specific bottom-line oriented solutions are delivered in a variety of ways:

• Dynamic pricing and product support – enables Time-of-Use and Prepay services to be provided to customers
• Customer billing solutions
  • Accurate and timely receipt and processing of data
  • Accurate and timely printing and mailing of bills
  • Increased paperless billing rates
• Streamlined collection processes that focus on remittance, credit operations, debt recovery and bad debt analytics.

Sales Support Services

Can a company’s sales approach be as efficient as the energy it supplies?

Improving customer satisfaction is a goal of almost every business. At NRG SimplySmart Solutions, we can bridge the gap between goal and results through a variety of proven strategies and solutions covering the entire value chain of a given business.

• Campaign execution
  • Configure and maintain campaigns in order-capturing systems
  • Train call center and sales teams to achieve full campaign integration
  • Develop robust reporting on campaign performance
• Order capture
  • Customer set-up for enrollment, billing and service
  • Contract management and fulfillment
• EDI Transaction Management
  • Outbound and inbound market transactions
  • Monitoring of transactions – lifecycle reporting and exception management